TERMS & CONDITIONS
1. Introduction
1.1. This website, www.pridegemsandjewellers.com (hereinafter referred to as "the website"), is owned and maintained by M/s. Pride Gems & Jewellers, having its registered office at Vashi, Navi Mumbai. Read the Terms & Conditions before using the website. By using our website's services, you agree to the terms and conditions.
1.2. The term "jewellery" describes the pre-designed jewellery that is offered for sale on our website. Please be aware that all jewellery is offered for sale "as is."
1.3. Prior to moving further, it is imperative that you review and get acquainted with these terms and conditions.
1.4. The majority of the website's pages are accessible without requiring you to register. However, access to some areas requires registration.
1.5. It is important to note that this document is classified as an "electronic record" under the Information Technology Act of 2000 and the revised sections of other statutes that pertain to electronic records. This electronic document was generated by a computer system and does not require any digital or physical signatures.
2. Your Obligations
2.1. If a natural or legal person submits the necessary information during registration, accepts the terms, and assigns themselves a unique identification username, also known as a "User ID" and "Password," they are referred to as "You" in these Terms and Conditions.
2.2. You acknowledge that the website and/or its owners may modify these terms and conditions without prior notice. You agree to review these terms regularly and before making online purchases.
2.3. The website, its owners, directors, agents, and employees are not liable for any direct, indirect, incidental, special, or consequential damages arising from or linked to the website's usage or any information, products, or services gained via it.
3. You agree that the website may link to external websites beyond our control. Not liable for such websites, we make no guarantees. We recommend these links because we think they may be useful, but we don't monitor or endorse them.
4. Registration & Other Obligations
4.1. Upon 'acceptance', these Terms and Conditions become binding for new Registered Users. You've accepted by filling out your registration information and clicking 'continue' on the registration page.
4.2. You are responsible for maintaining the confidentiality of your User ID, Password, and any activities under them.
4.3. You acknowledge that the information you provide during the registration process is accurate, complete, and true. The website reserves the right to terminate or suspend your account and prevent access if you provide any inaccurate, incomplete, or incorrect information.
4.4. In using the website, you agree not to:
- Omit, delete, forge, or misrepresent information.
- Impersonate any person or entity or falsely state an affiliation.
- Engage in activities intended to withhold or cloak identity or contact information.
- Send harassing or threatening messages to the website.
- Post excessive responses to interactive features.
- Engage in 'flooding', such as sending large amounts of email repeatedly.
4.5. You agree that you are responsible for your communication and will not post or transmit any content that:
- Infringes or violates any party's rights.
- You do not have the right to disseminate under law.
- Contains personally identifiable information belonging to minors.
- Posts harmful or disruptive files, code, or programs.
- Attempts to penetrate security measures of the website.
5. Eligibility
Access to the website is permitted solely for individuals capable of entering into a legally binding contract as stipulated by the Indian Contract Act, 1872. Minors may purchase jewellery via their legal guardian, who will be registered as a user. The website reserves the right to revoke your membership without offering any justification. Individuals seeking to use this website from outside India are likewise accountable for adhering to applicable local legislation.
6. Your Online Order/Payment
6.1. Online jewellery orders are deemed placed with www.pridegemsandjewellers.com. All online payments must use authorised credit/debit cards, net banking, or other methods listed on the website. The buying process will be discussed step-by-step
6.2. Prices include all applicable taxes unless otherwise stated.
6.3. The website reserves the right to reject transactions or discontinue services in its sole discretion.
7. PAN Card Terms
For purchases over Rs. 2,00,000/- (Two Lakh Rupees only), provide a Permanent Account Number (PAN/PAN NUMBER/PAN CARD) as required while submitting the order. Order cancellation occurs if the same is not provided. The order will only go to the payment page if the PAN card has been successfully verified. The billing name must match the PAN card; otherwise, the PAN card will not be confirmed, and the customer will be unable to proceed.
8. Delivery
8.1. After making a legitimate online purchase and receiving payment, the website will send a confirmation email to your registered email address advising you of the scheduled delivery date.
8.2. The website will send your ordered jewellery to the address you choose. Upon delivery, the recipient must show government-approved photo identification verification.
8.3. The estimated delivery date is provided honestly. We will make an effort to notify you if the estimate turns out to be incorrect.
8.4. Title to the purchased goods will pass to you when they are given to the carrier for delivery to your door.
9. All registered customers can track their orders by clicking on Track Order (Link).
10. Shipping
10.1 In India, we serve to select cities only. Please check if we deliver to your PIN Code in the checkout page.
10.2 We also provide international delivery
10.3 For Domestic Order: We provide free shipping within India.
10.4 For International Order - In case of order which is to be shipped outside India, customer has to bear the shipping and handling charges plus any duty as applicable at the destination.
11 Short Delivery, Defective Goods, or Damaged Goods
11.1 You should visually inspect the jewellery upon delivery. Any claims regarding short delivery or damaged goods must be notified to customer care within seven days of delivery.
11.2 The website does not cover normal wear and tear or damage caused by accident, movement, abuse, or neglect.
- Maintenance of Jewellery - For post-purchase maintenance of the jewellery, please contact us on +91 96192 55738
- Exchange / Returns Policy-
- Exchange/Returns will only be accepted against a valid receipt. Products sourced exclusively on confirmed customer orders will not be returned/exchanged.
- We issue only credit note(s) against returned products.
- Delivery charges are not refundable.
- All credit card transaction disputes must be settled within 48 hours from the transaction date.
- Privacy Policy
Please see our Privacy Policy for information regarding how your information is used, collected, stored, and disclosed.
- Force Majeure –
No Party shall be deemed in default if performance is delayed or becomes impossible due to Force Majeure Events.
- Product Description
Each piece of jewellery is sold subject to its Product Description. The website takes reasonable care to ensure that details and prices are correct at the time of entry into the system.
- Electronic Communication
Your use of the website constitutes communication with the website via electronic records. You consent to receive communication via electronic records periodically.
- Intellectual Property
All data, photos, brand names, logo, and jewellery designs displayed on the website are the exclusive property of M/s. Pride Gems & Jewellers, and no third party may assert any rights over them.
- Disclaimer
The website excludes any warranty regarding the correctness, completeness, or timeliness of the content.
- Dispute Resolution
Any dispute shall be submitted to sole arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time with the jurisdiction and venue for arbitration being Navi Mumbai only.
- Severance
If any clause of this agreement is found to be invalid, unenforceable, or illegal, the other provisions shall remain in force.
- Jurisdiction
By accessing this website, you agree that only the Courts in Navi Mumbai shall have jurisdiction to entertain any suit or other proceedings by or against Pride Gems & Jewellers.